SHIPPING POLICY

Last Updated: 26 September 2026

The Hot Store ships orders across India through available logistics partners.

Shipping

• Shipping charges, wherever applicable, will be communicated/displayed before the order is shipped.

• Orders will generally be dispatched after the required payment has been completed.

• Delivery timelines depend on the shipping partner, destination and other logistical circumstances.

• In-hand orders might take 1-2 weeks to get shipped from us sometimes.

Holding Orders

• Buyers may request their fully paid orders to be held for later shipping.

• There are no holding charges.

• A fully paid order will not be passed on to another customer without the buyer's permission.

• Buyers are not required to get their order shipped immediately after it arrives.

Tracking

Where tracking is available, tracking details will be provided after dispatch.

Delivery Delays

The Hot Store is not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, weather conditions, strikes, operational disruptions, incorrect address details or other logistical issues.

DIT/LIT

DIT/LIT (Damage/Loss in Transit) is not automatically covered.

Any claim relating to damage or loss during transit will be reviewed individually based on the available evidence and the circumstances of the shipment.

For details regarding claims, please refer to our Refund & Return Policy.