REFUND & RETURN POLICY

Last Updated: 26 September 2026

As The Hot Store deals primarily in collectible die-cast products, returns, replacements and refunds are handled on a case-by-case basis.

Unboxing Video — Mandatory for Claims

Any claim regarding damage, missing items, incorrect products or any other issue must be supported by a proper unboxing video.

The video must be:

• Uncut

• Unedited

• Clearly recorded

• Show the package clearly from the beginning

• Show the condition of the package

• Clearly show the damage, missing item or other matter of concern

Claims without a proper, uncut and unedited unboxing video, with clear visibility of the issue, will not be entertained.

Returns & Replacements

• Returns or replacements will only be allowed in special cases.

• All such cases will be reviewed by an admin before any resolution is provided.

• The final decision will depend on the evidence provided and the circumstances of the case.

Manufacturing Variations

Minor factory/manufacturing imperfections such as small paint defects, tampo variations, casting variations or minor packaging imperfections may occur with die-cast collectibles and may not qualify for a return or replacement.

Order Cancellation

Once payment has been made, the order is confirmed and cannot ordinarily be cancelled.

Cancellation may only be considered under special circumstances and with approval from an admin.

Special Cancellation Case

If cancellation is approved as a special case:

• Orders below ₹500 → 20% of the product/order price will be charged.

• Orders ₹500 and above → 15% of the product/order price will be charged.

The applicable cancellation amount will be deducted before the remaining eligible amount is refunded.

Refunds

Any refund approved by The Hot Store will be processed through the applicable payment method or another method decided by The Hot Store.