PRIVACY POLICY

Last Updated: 26 September 2026

At The Hot Store, we respect your privacy and take reasonable measures to protect the information provided by our customers.

Information We Collect

Depending on your order and interaction with our website, we may collect:

• Name

• Phone number

• Email address

• Billing and shipping address

• Order details

• Payment-related information required to process your order

• Information voluntarily provided while contacting us

How We Use Your Information

Your information may be used for:

• Processing and fulfilling orders

• Arranging delivery and shipping

• Providing order updates

• Communicating regarding pre-orders

• Customer support

• Processing refunds or resolving order-related issues

• Preventing fraudulent or unauthorized transactions

• Improving our services

Sharing of Information

We may share the information necessary to fulfil your order with relevant payment processors, logistics/shipping partners and service providers.

We do not sell or trade your personal information to third parties.

Payment Information

Payments may be processed through third-party payment gateways. The Hot Store does not intentionally store complete card, banking or other sensitive payment credentials.

Data Security

We take reasonable measures to protect customer information. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.