PRE-ORDER TERMS

Last Updated: 26 September 2026

Pre-orders are purchases/bookings made for products that are not currently available for immediate dispatch.

Pre-Order Confirmation

Once the required pre-order amount has been paid, the pre-order is considered confirmed.

Pre-Order Cancellation

The pre-order amount is non-refundable if:

• The buyer decides to cancel the pre-order.

• The buyer fails to pay the remaining amount within the specified payment period.

• The buyer otherwise chooses not to complete the purchase.

Remaining Payment

Once the product arrives and the buyer is notified to make the remaining payment:

• The buyer must pay the remaining amount within 48 hours of the payment notification.

• If the remaining amount is not paid within 48 hours, the pre-order will be cancelled.

• The pre-order amount will be forfeited and will not be refunded.

Pre-Order ETA

Any ETA mentioned for a pre-order is an estimated arrival time and is not a guaranteed delivery date.

ETAs may change due to manufacturer delays, supplier delays, shipping delays, customs/import procedures, production changes or other circumstances beyond our control.

Chase / Rare / Special Variants

For products where chase, rare, exclusive or randomly allocated variants are possible, receiving a particular variant cannot be guaranteed unless explicitly stated in the product listing.

Holding Pre-Orders

Once the buyer has paid the full amount, the order can be held for later shipping.

• No holding charges will be charged.

• The order will not be passed on to another customer without the buyer's permission.

• The buyer is not required to get the order shipped immediately once it arrives.

Pre-Order Cancellation by The Hot Store

If a manufacturer/supplier cancels a product, the product becomes unavailable, or The Hot Store is otherwise unable to fulfil the pre-order, the customer will be informed and the applicable amount paid may be refunded.